All Systems Operational

About This Site

Stay up to date on any potential availability issues or unplanned outages.

Visitor Management / Contact Tracing Operational
90 days ago
99.99 % uptime
Today
Check-in QR Code/URL ? Operational
90 days ago
99.97 % uptime
Today
Enterprise Compliance Dashboard Operational
90 days ago
100.0 % uptime
Today
Data Download Operational
90 days ago
99.98 % uptime
Today
Real-time Panel Operational
90 days ago
100.0 % uptime
Today
Location Management ? Operational
90 days ago
99.99 % uptime
Today
Check-in Search Operational
90 days ago
100.0 % uptime
Today
Vaccination Management / Passports Operational
90 days ago
100.0 % uptime
Today
Passport Number Lookup Operational
90 days ago
100.0 % uptime
Today
Vaccination Passport Management Operational
90 days ago
100.0 % uptime
Today
Vaccination Management Dashboard Operational
90 days ago
100.0 % uptime
Today
Vaccination Passport Check-in Integration Operational
90 days ago
100.0 % uptime
Today
Journey Management System Operational
90 days ago
100.0 % uptime
Today
Journey QR Code/URL Operational
90 days ago
100.0 % uptime
Today
Journey Management Operational
90 days ago
100.0 % uptime
Today
Journey Escalation Dashboard Operational
90 days ago
100.0 % uptime
Today
Dedicated Enterprise Servers Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - This incident has been resolved.
Jun 8, 15:59 AEST
Investigating - A similar, potentially related set of errors to this morning's incident is currently occurring for a small number of people checking in. Checkin data is saved successfully, but a small subset of people are met with an error page instead of the checkin success page. We're currently investigating this.
Jun 8, 15:42 AEST
Resolved - This incident has been resolved.
Jun 8, 11:10 AEST
Monitoring - A fix has been implemented - the issue appears have been fully resolved - we'll monitor this in a heightened alert state for the next 72 hours.
Jun 8, 11:08 AEST
Update - We're continuing to reduce the error rate towards elimination. We're now experiencing a much smaller volume of errors shown to people checking in (1 in every ~30 people checking in).

Refreshing once (in some cases a couple of times) in all cases now appears to be a viable solution for people checking in. We're continuing to work on eliminating the issue entirely.
Jun 8, 10:45 AEST
Update - We are continuing to investigate this issue. It appears to have not impacted the Data Download Portal as initially identified.

It has been verified that in most cases people can refresh their phone (might require a couple of refreshes) to continue their checkin experience if they haven't received an error.
Jun 8, 10:27 AEST
Update - Over the last hour we have reduced the error rate to ~1 in 8 people checking in (previously ~2 in 3 people checking in). Still working through a viable solution.
Jun 8, 10:18 AEST
Update - When initially discussed ~2 in 3 checkins would fail on the first submission. The data would be stored but the checkin summary page would not display on the checkin summary page and instead show a 502 error. We're actively working to reduce and resolve this issue.
Jun 8, 08:51 AEST
Investigating - We are seeing the issue from earlier this morning returning for some customers. Investigating now.
Jun 8, 08:25 AEST
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.